McDonald's has issued an apology after a teenage girl was so disgusted by her meal that she vowed "never" to eat from the fast food chain again. John Cooney's 16-year old-daughter had ordered a chicken burger from the Rice Lane branch in Walton, Liverpool, on Wednesday (October 22).
She placed the order through the McDonald's delivery app just after the breakfast menu had finished at around 11.30am. However, when it arrived shortly afterwards, Mr Cooney said his daughter discovered a speck of "green mould" on the top of the burger bun.
The father shared photos with the ECHO showing a green spot on the burger bun. Left feeling disgusted by the gone-off food, Mr Cooney soon complained and was offered a replacement meal but by that point he said the damage had already been done.
A spokesperson for the fast food giant apologised to the pair. However, Mr Cooney revealed that his daughter refused the new burger and has sworn to "never eat a McDonald's again".
Mr Cooney said: "She didn't want another meal, it's disgusting. It was a £15 order with delivery, it's not good enough. She is already fussy about food as it is."
A spokesperson for McDonald's said: "Food safety is of the utmost importance to us, and we place strong emphasis on quality control, following rigorous standards to prevent any imperfections. We're sorry that on this occasion we have fallen short of the high standards we set ourselves.
"As soon as the restaurant team were made aware, they apologised to the customer, offered a full refund and replacement meal, and initiated a full investigation."
This incident follows the release of McDonald's eight new limited edition menu items from around the globe.
The selection includes burgers from Canada and Australia, McNuggets and beverages from Japan, sides from Poland and the United Arab Emirates, along with desserts from Malaysia and Indonesia. The fresh menu was launched on Wednesday October 22 and will be available for six weeks.
Below is a list of the new offerings:
McDonald's new World Heist menu October 2025- Maple BBQ and Bacon Double Quarter Pounder - £7.69
- Maple BBQ and Bacon Double Quarter Pounder (meal) - £9.99
- Pineapple McSpicy - £6.29
- Pineapple McSpicy (meal) - £7.99
- Garlic and Black Pepper McNuggets (six) - £4.99
- Garlic and Black Pepper McNuggets (six - meal) - £6.99
- Garlic and Black Pepper McNuggets (nine) - £5.99
- Garlic and Black Pepper McNuggets (nine - meal) - £7.79
- Garlic and Black Pepper McNuggets (20 - meal) - £8.29
- Choco Caramel Pie - £2.39
- Mac and Cheese Triangles - £2.79
- Mac and Cheese Triangles Sharebox - £7.09
- Chocolate Pretzel McFlurry - £2.49
- Chocolate Pretzel Mini McFlurry - £1.89
- Caramel Pretzel McFlurry - £2.49
- Salted Caramel Pretzel Mini McFlurry - £1.89
- Sakura x Sprite - £2.29
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